JoiBiz PBX JoiBiz Dashboard
JoiBiz Dashboard
JoiBiz Dashboard was developed with a receptionists in mind. All actions are available within two clicks of the mouse.
- JoiBiz Dashboard PBX Features:
Make / Transfer / Conference calls with one Click
Send SMS with one Click (requires JoiBiz SMS service)
Presence: See who is available or not. - Transfer: Transfer a call directly to destination extension, voicemail or external numbers.
- Call Pickup: Ability to pickup ringing phones.
- Parked Cal: Manage and visualize parked calls.
- Search: Real time search and filter of extensions (great for big companies with hundreds of extensions).
- Phone Book: Phone book with photo.
- Incoming Call Popup: See the name and photo of the caller on your screen.
- Manage JoiBiz Conference: Lock, invite, kick & mute (person or all), talk detection.
JoiBiz Call Center Dashboard features:- Queue Display: See which agents logged into a queue. See every call waiting on the queue with its timer.
- Agents Status: See agent status Paused, Logged off, Do-Not-Disturb, Out for lunch etc.
- Manage agents: Add, remove or pause queue agents.
- Agent Monitor: Spy or whisper to agents.
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